Project Definition and Goals
Our customer is the official marketing organization for tourism and leisure activities for a German federal state. The customer required a “Single Point of Contact“ to receive incoming calls, directing enquires to the correct department, literature fulfillment for brochures and catalogues and recording and reporting on caller information to our customer. A Hotline was set up and BEMA Consulting GmbH is now responsible for running and staffing this Hotline.

Methods/Technologies

• Inbound Calls
• Telephone System with virtual ACD – Login Tool
• Customer’s Ordering Tool

Project Results and Customer Benefits
Our team provides Customer Hotline Services from 8 am to 5 pm. Our customer is very please with the friendly and professional manner our agents deal with their customers on the telephone. They give all callers clear and precise information about the area, brochures and catalogues as well as forwarding calls to the correct departments and take orders. All prospective customers are given a very positive first impression of the area and our agents give them advice and help them to plan their leisure/holiday activities.

You would like more Information?
Contact:

Patrick Maier
Managing Partner
Tel: +49 (0)7452 808-0
email contact